Refund Policy

Thank you for shopping at [Your Store Name]! We hope you are satisfied with your purchase. If you have any issues or are not entirely satisfied, please refer to our refund policy below:

1. Conditions for Refunds

To ensure a smooth refund process, please make sure your return meets the following conditions:

• Returns must be requested within 7days of receiving the product;
• The item must be unused and in its original packaging;
• All tags, accessories, and the original receipt should be included with the return;
• Certain items (such as personalized products, gift cards, and undergarments) are non-returnable. For details, refer to the “Non-Returnable Items” section below.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Customized products
• Gift cards
• Discounted or promotional items

3. Refund Process

1. Request a Refund: Contact our customer support team via email at info@sefowod.com, providing your order number, reason for return, and product photos (if applicable).
2. Return Processing: Once we receive your refund request, our support team will respond within 7business days with confirmation of the return process and the return address.
3. Ship the Product: After receiving our confirmation email, please ship the item to the return address provided. Return shipping costs are the responsibility of the customer unless the item has a defect or was sent in error.
4. Refund Confirmation: Once we receive and inspect the returned item to confirm it meets our refund conditions, we will process your refund within 3business days. The refund will be returned to your original payment method.

4. Refund Timeline

Once the refund is processed, it may take several days to appear in your account (depending on your bank’s processing times). If more than 30 days have passed without receiving the refund, please contact your bank or payment provider for further assistance.

5. Exchange Policy

If an item is defective or damaged, we offer exchanges. Please contact our customer support team within 15 days of receiving the item to request an exchange. The process is similar to the refund procedure.

6. Contact Us

If you have any questions about our refund policy, feel free to reach out to our customer support team:

• Email: info@sefowod.com
• Phone: +8613040819067
• Live Chat: [Link]

Thank you for choosing [SEFOWOD]!